PLACING YOUR ORDER.
BY FAX:
(916) 646 5539. Please print clearly. Include product code and quantity with brief product description along with name, shipping address and billing info.Contact person name, telephone number, fax number, e-mail address, credit card number, expire date, card holder'name and signature.
E-MAIL:
Please provide the above information except card information for security reason, please don't give your card number through e-mail but by phone or fax.
BY PHONE:
Please call us at 916 614 9555 [mon-friday] from 10:00am to 6:00pm pacific time.
PAYMENT METHODS
We except PayPal, visa, master card, Amarican express, certified check, cash and money order, pay and send to:
Souphong Manikhong
4803 Rio Linda Blvd
Sacramento, CA 95838
SHIPPING:
UPS ground or USPS priority are usually the most cost effective methods of sending your merchandise to you.Truck lines are aways available for larger shipments.Shipping cost are based upon rate charged us by shipping company,and those rates are determined by weight and distance.
DAMAGES:
Missing or damages good must be reported within 5 days of receiving.Return are accepted only for true defects or errors for which we are responsible. Defective merchandise must be returned within two weeks of receipt and is subject to inspection. A return authorization # must be issued before returned are accepted. Your account will be credited after the products are received and inspected.
RETURNS:
Wood Art Thai Lao sells selected handcrafted, hand made and otherwise "not from a big factory" articles, therefore some variation in color, size, finish and workmanship may vary. That is part of the beauty of our products! On the other hand, your satisfaction is our highest concern! Should you be unhappy with any article for any reason,just ship it back to us for replacement within 7 days of receipt. Should the article no longer be available, we will offer your choice of subtitute products of similar or superior price or quality.
